Returns, Refunds and Exchanges

Our policy lasts 5 days. If 5 days have gone by since you have received your purchase, unfortunately, we can’t offer you a refund or exchange.

We know that not every purchase will fit and returns are sometimes needed. We are here to make your return process as easy as possible. After reviewing the return policy below, if you have any questions, please contact us via email at hello@crushonthis.net.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original clear bag packaging.If an item has stains, smells of cigarette smoke, perfume or deodorant, has animal hair, or any appearance of being worn, it will not be accepted as a return and you will be responsible for the reshipping fee.

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer and be sure to email hello@crushonthis.net to begin the return process. **If you do not contact us first your return cannot be gauranteed. 

Refunds / Store Credits (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.
If you are approved, then your return will be processed LESS the original shipping cost to you, and a store credit will be issued within a 3-5 days.  Store credits arrive via email either through a commentsold account or gift card. We do not offer refunds, only store credit. Store credit never expires. Store credit is issued after inspection of the return and usually happens within 3-5 days of receipt.

DEFECTIVE OR DAMAGED MERCHANDISE
We check all items for any damages or defective areas before shipping them out to you, but we know we are human and sometimes make mistakes. So, if you happen to receive an item that is damaged or defective, this is for you!

If you believe you have received defective or damaged merchandise, you must contact us within 2 days of receipt. No exceptions. If we do not receive notification that you have received a damaged item in 2 days, the return will be rejected for any store credit or refund.

If you receive a defective item, please do as follows:

Use your smartphone to take pictures of the defective or damaged area and email the images to hello@crushonthis.net, including the tag in the image showing it is still attached. Indicate "Defective" or "Damaged" in the subject line.
Include the order # and product name of the item.
You will receive a response from o within 24 business hours.

Sale / Clearance  items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded. Grab Bags & Mystery Items are also not elgible for returns.

USPS Shipping: Most orders are shipped USPS and some instances we use UPS. While we will do all that we can to ensure your order is delivered on time, we cannot be held responsible for conditions beyond our control such as severe weather, postal interruptions, etc. Shipments generally take approximately 3-5 business days to be processed although we strive to ship the next day. Tracking information is provided via email to the customer at the time the order has completed processing. We do not process or ship orders on weekends or holidays.

LOST OR STOLEN PACKAGES
We are not responsible for lost or stolen shipments. We are not responsible when incorrect addresses are provided by the customer. Any packages returned to us as undeliverable will be re-shipped at customer expense. We are not responsible for refunding or replacing shipments for packages shown as delivered. We will supply order and tracking information for customers to provide to the U.S. Postal Service to file a claim. 

HOLIDAY RETURN POLICY
Orders placed on or between December 1st and December 24th will be eligible for return until January 7th. Holiday returns must be postmarked no later than January 7th. All other return guidelines still apply.

Exchanges (if applicable)
Due to limited quantity of inventory, we do not offer direct exchanges simply because we cannot guarantee that the item you are trying to exchange for will still be available when the return reaches us. If you are needing a different size/color in an item, you can either:

  1. Reorder the item in the size you need and then send the original item back to us (postmarked within 5 days) for a refund.
  2. Send the item back and indicate that you would like store credit for the return and use the store credit to repurchase the item in the size/color you would like.

Shipping
To return your product, you should ship your product to 3304 Mustang Drive, Denton TX 76210

Any items rejected for a return will require a reshipping fee. If we do not receive the reshipping fee in 5 days, we will donate the item(s) to charity.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

**Once an order has been placed, the order cannot be canceled and items cannot be removed from the order.

Upfront and clear communication is key to us and that is why all the policies are spelled out above.  Any questions still remaining can be sent via email to hello@crushonthis.net for further clarification.   Thank you for shopping with us!  We do consider it a privelege to serve you and want to make it the best interaction possible.  

 

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